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Mortgage Retail Team Manager

Mortgage Retail Team Manager-1708881

Description

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

Responsible for supervising a team and activities for processing of mortgage loans. Interfaces with underwriting, processing, closing and sales; coaches trains and assists team to meet performance standards; ensures operational integrity, and compliance with regulatory policies and procedures.

  • Appropriately uses signing authority and overrides when necessary, demonstrating thorough knowledge of mortgage products and following all Bank procedures
  • Completes audits, complying with regulatory policies and procedures
  • Communicate and implement changes to mortgage processing policies and procedures
  • Reports process, procedural, or staffing issues within the department to senior management in a timely manner
  • Supervises and directs activities for a team of Loan Processors: coaches and trains employees; sets daily, weekly and monthly goals and monitors pipeline reports for each processor, ensuring customer and MDO follow up
  • Ensures the processing staff delivers loans to the closing department in accordance with individual loan requirements

Qualifications

  • At least 2 years experience in mortgage lending
  • High school graduate or equivalent
  • Ability to prioritize and work in a fast paced environment
  • Excellent organizational skills
  • Knowledge of FNMA/FHLMC standards
  • Prior supervisory experience helpful
  • Proficient computer skills (eg. MS Word, Excel)
  • Proven exceptional customer service skills

Job

:Retail Loan Origination

Primary Location

:Rhode Island-East Providence

Schedule

:Full-time

Job Posting

:Dec 14, 2017, 8:16:21 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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